Primrose School of West Lake Hills
3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746
Infant, Toddler, Pre-Kindergarten, School · Monday–Friday
The inspection record is incomplete or awaiting details. Review the published findings and outstanding gaps below.
56 inspections · 20 investigations in 36 months · source checked Sep 16, 2026
The everyday details
State facts · provider details pendingSubsidies accepted in state listing
See fees & availability →Meet Primrose School of West Lake Hills
Provider profileThis provider has not supplied a description yet. Ask about their teaching approach, classroom routines, and what makes their program a fit for your child.
Photo not provided
Photo not provided
Photo not provided
No provider photos have been supplied. These are labeled placeholders, not images of the facility.
What care includes
- Meals providedListed
- Snacks providedListed
- Before-school careNot listed
- After-school careNot listed
- Transportation to/from schoolNot listed
- Drop-in careNot listed
- Part-time careListed
- Field tripsListed
- Skill classesNot listed
- Weekend careNot listed
- Night careNot listed
- AccreditedListed
- Accepts child care subsidiesListed
“Not listed” means unknown, not unavailable.
See all programs, services & policies →Ask about the program.
Ask about the record.
Bring questions about tuition and fit alongside the findings, correction evidence, and gaps in this record.
Build my tour questions →Tuition, without the guesswork
Choose your needs to prepare a quote request. Rates have not been supplied by this provider.
Rate not provided
Care and schedule availability must be confirmed. Missing pricing does not mean care is free.
- Tuition & billing schedule
- Not provided
- Registration · refund terms
- Not provided
- Deposit · whether credited to tuition
- Not provided
- Meals & snacks
- Not provided
- Annual materials fee
- Not provided
- Late pickup fee
- Not provided
Understand your first month’s cost
Request tuition, required fees, deposit credit, and refund terms in writing. A deposit credited to tuition should not be counted twice. We cannot calculate a total without confirmed amounts.
Help with costs
The state lists subsidy acceptance. Confirm your program, copay, and funded places. Sibling discounts have not been provided.
Openings & waitlists
No provider-confirmed availability has been supplied. An opening is not a reservation.
Infant: availability not confirmed
Ask about your start date, classroom availability, waitlist fees, and when offers are made.
Licensed capacity: 162 children. This is not the number of open places.
Programs & learning
Infant,Toddler,Pre-Kindergarten,School
Accredited,Meals Provided ,Snacks Provided,Part Time Care,Field Trips
Curriculum and teaching philosophy not provided.
Accredited is listed in the state data. Confirm the accreditor and current standing.
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
A typical day
The daily schedule has not been supplied. Ask about arrival, meals, outdoor play, rest, learning activities, and pickup.
07:30 AM-06:30 PM
Mon,Tue,Wed,Thu,Fri
Services & accommodations
- Meals providedListed
- Snacks providedListed
- Before-school careNot listed
- After-school careNot listed
- Transportation to/from schoolNot listed
- Drop-in careNot listed
- Part-time careListed
- Field tripsListed
- Skill classesNot listed
- Weekend careNot listed
- Night careNot listed
- AccreditedListed
- Accepts child care subsidiesListed
Languages spoken and interpreter availability not provided.
Care plans, dietary substitutions, and medication training need confirmation.
Entrance, restroom, and classroom accessibility details not provided.
Individual accommodations, specialist access, and staff training not provided.
People, policies & environment
Not listed
Not listed
Individual qualifications, CPR, and first-aid training not provided.
Current classroom staffing and ratios not provided. Ask on your visit.
Parent updates and conference policies not provided.
Authorized pickup and visitor procedures not provided.
Exclusion and return criteria not provided.
Holiday and staff-development calendar not provided.
Evidence, with the follow-through.
Provider descriptions, prices, and photos never change this record. Every finding below comes from published state evidence.
The inspection record is incomplete or awaiting details. Review the published findings and outstanding gaps below.
Last 36 months · window starts Sep 15, 2023
9 standard(s) appear on multiple visits: 746.305(a)(6) (4 visits); 746.3301(i) (4 visits); 746.305(a)(2) (4 visits); 746.3417(3) (8 visits); 746.1205(a)(2) (8 visits); 746.1301(a)(1)(A) (4 visits); 746.1201(1) (4 visits); 746.3401(a) (4 visits); 746.2421(b) (4 visits). This is a match of standard identifiers, not a judgment about identical circumstances.
State verification published Dec 12, 2025.
Conditions between visits, current staffing, and day-to-day quality. A correction plan is not verification.
108 visits in our data; 0 unmatched findings. Publication and processing can lag events.
Check the latest finding’s evidence
Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
State verification published Dec 12, 2025.
Some outcomes or report details are missing. These counts may be incomplete.
Inspection record
Visits available in our Texas data, newest first. Visits with findings are shown in full; runs of clean visits are folded into one line. Findings are quoted from the inspector's report with the Texas risk level beside our severity.
Coverage is incomplete. Pending outcomes, unclassified citations, or missing report details must not be read as no findings. Check the state record.
Inspection history is one input into your decision, not a guarantee of safety or a rating of care quality. How to read this record.
- 2026
- Apr 2, 2026 to May 28, 202612 inspectionsNo findingsShow
- May 28, 2026 inspection
- May 28, 2026 inspection
- May 28, 2026 inspection
- May 28, 2026 inspection
- May 11, 2026 inspection
- May 11, 2026 inspection
- May 11, 2026 inspection
- May 11, 2026 inspection
- Apr 2, 2026 inspection
- Apr 2, 2026 inspection
- Apr 2, 2026 inspection
- Apr 2, 2026 inspection
- Mar 31, 2026Complaint investigationOutcome pending
- Mar 31, 2026Complaint investigationOutcome pending
- Mar 31, 2026Complaint investigationOutcome pending
- Mar 31, 2026Complaint investigationOutcome pending
- 2025
- Nov 24, 2025 to Dec 12, 20258 inspectionsNo findingsShow
- Dec 12, 2025 inspection
- Dec 12, 2025 inspection
- Dec 12, 2025 inspection
- Dec 12, 2025 inspection
- Nov 24, 2025 inspection
- Nov 24, 2025 inspection
- Nov 24, 2025 inspection
- Nov 24, 2025 inspection
- Nov 20, 2025Complaint investigation2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(6).
- SeriousTexas: Medium High
Nutrition and Food Service - Must not serve identified foods to allergic child
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.3301(i).
- Nov 20, 2025Complaint investigation2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(6).
- SeriousTexas: Medium High
Nutrition and Food Service - Must not serve identified foods to allergic child
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.3301(i).
- Nov 20, 2025Complaint investigation2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(6).
- SeriousTexas: Medium High
Nutrition and Food Service - Must not serve identified foods to allergic child
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.3301(i).
- Nov 20, 2025Complaint investigation2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(6).
- SeriousTexas: Medium High
Nutrition and Food Service - Must not serve identified foods to allergic child
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.3301(i).
- Nov 18, 2025Complaint investigation1 finding · serious
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(2).
- Nov 18, 2025InspectionNo findings
- Nov 18, 2025Complaint investigation1 finding · serious
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(2).
- Nov 18, 2025InspectionNo findings
- Nov 18, 2025Complaint investigation1 finding · serious
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(2).
- Nov 18, 2025InspectionNo findings
- Nov 18, 2025Complaint investigation1 finding · serious
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Correction verified Dec 12, 2025. Technical assistance given. Standard 746.305(a)(2).
- Jun 25, 2025 to Nov 18, 20259 inspections and 4 investigationsNo findingsShow
- Nov 18, 2025 inspection
- Nov 10, 2025 complaint investigation
- Nov 10, 2025 complaint investigation
- Nov 10, 2025 complaint investigation
- Nov 10, 2025 complaint investigation
- Aug 7, 2025 inspection
- Aug 7, 2025 inspection
- Aug 7, 2025 inspection
- Aug 7, 2025 inspection
- Jun 25, 2025 inspection
- Jun 25, 2025 inspection
- Jun 25, 2025 inspection
- Jun 25, 2025 inspection
- 2024
- Sep 6, 2024 to Sep 6, 20244 inspectionsNo findingsShow
- Sep 6, 2024 inspection
- Sep 6, 2024 inspection
- Sep 6, 2024 inspection
- Sep 6, 2024 inspection
- Aug 26, 2024Inspection2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.3417(3).
- Aug 26, 2024Inspection2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.3417(3).
- Aug 26, 2024Inspection2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.3417(3).
- Aug 26, 2024Inspection2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Sep 6, 2024. Technical assistance given. Standard 746.3417(3).
- Aug 19, 2024Inspection2 findings · serious
- SeriousTexas: Medium High
Training Requirements for Employees, Caregivers, and Directors - Orientation
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Correction verified Aug 22, 2024. Standard 746.1301(a)(1)(A).
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Aug 26, 2024. Technical assistance given. Standard 746.3417(3).
- Aug 19, 2024Inspection2 findings · serious
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Aug 26, 2024. Technical assistance given. Standard 746.3417(3).
- SeriousTexas: Medium High
Training Requirements for Employees, Caregivers, and Directors - Orientation
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Correction verified Aug 22, 2024. Standard 746.1301(a)(1)(A).
- Aug 19, 2024Inspection2 findings · serious
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Aug 26, 2024. Technical assistance given. Standard 746.3417(3).
- SeriousTexas: Medium High
Training Requirements for Employees, Caregivers, and Directors - Orientation
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Correction verified Aug 22, 2024. Standard 746.1301(a)(1)(A).
- Aug 19, 2024Inspection2 findings · serious
- SeriousTexas: Medium High
Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified Aug 26, 2024. Technical assistance given. Standard 746.3417(3).
- SeriousTexas: Medium High
Training Requirements for Employees, Caregivers, and Directors - Orientation
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Correction verified Aug 22, 2024. Standard 746.1301(a)(1)(A).
- Mar 13, 2024 to Mar 13, 20244 inspectionsNo findingsShow
- Mar 13, 2024 inspection
- Mar 13, 2024 inspection
- Mar 13, 2024 inspection
- Mar 13, 2024 inspection
- Feb 4, 2024Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Correction verified Mar 13, 2024. Technical assistance given. Standard 746.1201(1).
- Feb 4, 2024Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Correction verified Mar 13, 2024. Technical assistance given. Standard 746.1201(1).
- Feb 4, 2024Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Correction verified Mar 13, 2024. Technical assistance given. Standard 746.1201(1).
- Feb 4, 2024Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Correction verified Mar 13, 2024. Technical assistance given. Standard 746.1201(1).
- 2023
- Oct 13, 2023 to Oct 13, 20234 inspectionsNo findingsShow
- Oct 13, 2023 inspection
- Oct 13, 2023 inspection
- Oct 13, 2023 inspection
- Oct 13, 2023 inspection
- Oct 2, 2023Inspection3 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Correction verified Oct 13, 2023. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium High
Annual Sanitation Inspection
The required annual sanitation inspection was not available for review.
Correction verified Jan 2, 2024. Technical assistance given. Standard 746.3401(a).
- SeriousTexas: Medium
Written Feeding Instructions - Review and Update Every 30 Days
Current feeding instructions for four children were not available for review.
Correction verified Oct 13, 2023. Standard 746.2421(b).
- Oct 2, 2023Inspection3 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Correction verified Oct 13, 2023. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium
Written Feeding Instructions - Review and Update Every 30 Days
Current feeding instructions for four children were not available for review.
Correction verified Oct 13, 2023. Standard 746.2421(b).
- SeriousTexas: Medium High
Annual Sanitation Inspection
The required annual sanitation inspection was not available for review.
Correction verified Jan 2, 2024. Technical assistance given. Standard 746.3401(a).
- Oct 2, 2023Inspection3 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Correction verified Oct 13, 2023. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium
Written Feeding Instructions - Review and Update Every 30 Days
Current feeding instructions for four children were not available for review.
Correction verified Oct 13, 2023. Standard 746.2421(b).
- SeriousTexas: Medium High
Annual Sanitation Inspection
The required annual sanitation inspection was not available for review.
Correction verified Jan 2, 2024. Technical assistance given. Standard 746.3401(a).
- Oct 2, 2023Inspection3 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Know number of children responsible for
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Correction verified Oct 13, 2023. Technical assistance given. Standard 746.1205(a)(2).
- SeriousTexas: Medium
Written Feeding Instructions - Review and Update Every 30 Days
Current feeding instructions for four children were not available for review.
Correction verified Oct 13, 2023. Standard 746.2421(b).
- SeriousTexas: Medium High
Annual Sanitation Inspection
The required annual sanitation inspection was not available for review.
Correction verified Jan 2, 2024. Technical assistance given. Standard 746.3401(a).
Show 32 older visits, not counted aboveHide older visits
- 2022
- Oct 31, 2022 to Oct 31, 20224 inspectionsNo findingsShow
- Oct 31, 2022 inspection
- Oct 31, 2022 inspection
- Oct 31, 2022 inspection
- Oct 31, 2022 inspection
- Oct 20, 2022Inspection1 finding · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Correction verified Oct 31, 2022. Technical assistance given. Standard 746.2426.
- Oct 20, 2022Inspection1 finding · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Correction verified Oct 31, 2022. Technical assistance given. Standard 746.2426.
- Oct 20, 2022Inspection1 finding · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Correction verified Oct 31, 2022. Technical assistance given. Standard 746.2426.
- Oct 20, 2022Inspection1 finding · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Correction verified Oct 31, 2022. Technical assistance given. Standard 746.2426.
- Feb 11, 2022 to Feb 11, 20224 inspectionsNo findingsShow
- Feb 11, 2022 inspection
- Feb 11, 2022 inspection
- Feb 11, 2022 inspection
- Feb 11, 2022 inspection
- Feb 7, 2022Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Correction verified Feb 18, 2022. Technical assistance given. Standard 746.1201(1).
- Feb 7, 2022Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Correction verified Feb 18, 2022. Technical assistance given. Standard 746.1201(1).
- Feb 7, 2022Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Correction verified Feb 18, 2022. Technical assistance given. Standard 746.1201(1).
- Feb 7, 2022Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Correction verified Feb 18, 2022. Technical assistance given. Standard 746.1201(1).
- Jan 19, 2022 to Jan 19, 20224 inspectionsNo findingsShow
- Jan 19, 2022 inspection
- Jan 19, 2022 inspection
- Jan 19, 2022 inspection
- Jan 19, 2022 inspection
- Jan 11, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium
Incident/Illness Report Form Shared with Parent
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Correction verified Jan 20, 2022. Technical assistance given. Standard 746.707.
- Jan 11, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium
Incident/Illness Report Form Shared with Parent
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Correction verified Jan 20, 2022. Technical assistance given. Standard 746.707.
- Jan 11, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium
Incident/Illness Report Form Shared with Parent
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Correction verified Jan 20, 2022. Technical assistance given. Standard 746.707.
- Jan 11, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium
Incident/Illness Report Form Shared with Parent
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Correction verified Jan 20, 2022. Technical assistance given. Standard 746.707.
- 2021
- Nov 18, 2021Inspection2 findings · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The Children's Product certificates was last updated on 3-11-2020.
Correction verified Dec 1, 2021. Technical assistance given. Standard 746.4135(b).
- SeriousTexas: Medium High
Food Allergy Emergency Plan Signed by Parents and Health Care Professional
There were more than one food allergy plan that did not have the parent's signature.
Correction verified Dec 2, 2021. Technical assistance given. Standard 746.3819.
- Nov 18, 2021Inspection2 findings · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The Children's Product certificates was last updated on 3-11-2020.
Correction verified Dec 1, 2021. Technical assistance given. Standard 746.4135(b).
- SeriousTexas: Medium High
Food Allergy Emergency Plan Signed by Parents and Health Care Professional
There were more than one food allergy plan that did not have the parent's signature.
Correction verified Dec 2, 2021. Technical assistance given. Standard 746.3819.
- Nov 18, 2021Inspection2 findings · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The Children's Product certificates was last updated on 3-11-2020.
Correction verified Dec 1, 2021. Technical assistance given. Standard 746.4135(b).
- SeriousTexas: Medium High
Food Allergy Emergency Plan Signed by Parents and Health Care Professional
There were more than one food allergy plan that did not have the parent's signature.
Correction verified Dec 2, 2021. Technical assistance given. Standard 746.3819.
- Nov 18, 2021Inspection2 findings · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The Children's Product certificates was last updated on 3-11-2020.
Correction verified Dec 1, 2021. Technical assistance given. Standard 746.4135(b).
- SeriousTexas: Medium High
Food Allergy Emergency Plan Signed by Parents and Health Care Professional
There were more than one food allergy plan that did not have the parent's signature.
Correction verified Dec 2, 2021. Technical assistance given. Standard 746.3819.
- Sep 20, 2021 to Sep 20, 20214 investigationsNo findingsShow
- Sep 20, 2021 complaint investigation
- Sep 20, 2021 complaint investigation
- Sep 20, 2021 complaint investigation
- Sep 20, 2021 complaint investigation
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Facts from the license
- Permit
- Full Permit, issued Mar 15, 2018
- Capacity
- 162 children (licensed maximum, not openings)
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:30 AM-06:30 PM · Mon,Tue,Wed,Thu,Fri
- Subsidies
- Accepted
- County
- Travis
- Website
- www.primrosewestlakehills.com
Compare nearby
Same 36-month summary window. Different operating histories and coverage limit comparisons.
| Daycare | Ages | Licensed capacity | Hours | Findings, 36 mo |
|---|---|---|---|---|
| Primrose School of West Lake Hills this page | Infant–School | 162 | 7:30a–6:30p | 16 crit·28 ser |
| Blue House Preschool at Trinity Episcopal School | Toddler–Pre-K | 30 | 12a–12a | 4 crit·8 ser |
| Butterfly Christian Preschool | Toddler–School | 124 | 9a–1p | 8 ser |
| Central Child Development Center | Infant–School | 194 | 6:45a–5:30p | 20 crit·16 ser·4 min |
| Childs Day | Infant–School | 278 | 7:30a–5:45p | 8 crit·24 ser·8 min |
| Illuminate Montessori at Westlake | Infant–School | 198 | 7a–6p | 4 ser |
| Light of Christ Catholic Montessori School | Pre-K–School | 50 | 8:15a–2:30p | No findings |
- Primrose School of West Lake Hillsthis pageInfant–School · 162 licensed capacity16 crit·28 ser
- Toddler–Pre-K · 30 licensed capacity4 crit·8 ser
- Toddler–School · 124 licensed capacity8 ser
- Infant–School · 194 licensed capacity20 crit·16 ser·4 min
- Infant–School · 278 licensed capacity8 crit·24 ser·8 min
- Infant–School · 198 licensed capacity4 ser
- Pre-K–School · 50 licensed capacityNo findings
Your tour, better prepared
- What will we pay in the first month, and what is refundable? Confirm how the deposit is credited.
- Is a place available for our age group and start date? Can you confirm that in writing?
- Who would be our child’s regular teacher, and how are absences covered? What are the current classroom ratios?
- What changed after the finding about “Report Situation Placing Children at Risk”? Can you show the correction evidence and how the procedure is checked today?
- The same standard appears on more than one visit. What has changed to prevent recurrence?
- How do you handle allergies, medication, accessibility, and additional support needs?
- Some report details are missing here. Can you share the complete reports and their outcomes?
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Contact & location
3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
State records and provider information have separate sources. Provider claims do not establish independently verified care quality. Missing data is not evidence of an issue-free record.