Primrose School of Plano at Headquarters
6788 Headquarters Dr, Plano, TX 75024
Infant, Toddler, Pre-Kindergarten, School · Monday–Friday
24 critical, 4 serious findings across 119 visits in the last 36 months. Most recent critical finding: Apr 13, 2026.
79 inspections · 40 investigations in 36 months · source checked Sep 16, 2026
The everyday details
State facts · provider details pendingSubsidies not accepted in state listing
See fees & availability →Meet Primrose School of Plano at Headquarters
Provider profileThis provider has not supplied a description yet. Ask about their teaching approach, classroom routines, and what makes their program a fit for your child.
Photo not provided
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Photo not provided
No provider photos have been supplied. These are labeled placeholders, not images of the facility.
What care includes
- Meals providedListed
- Snacks providedListed
- Before-school careNot listed
- After-school careListed
- Transportation to/from schoolListed
- Drop-in careNot listed
- Part-time careListed
- Field tripsListed
- Skill classesNot listed
- Weekend careNot listed
- Night careNot listed
- AccreditedListed
- Accepts child care subsidiesNot accepted
“Not listed” means unknown, not unavailable.
See all programs, services & policies →Ask about the program.
Ask about the record.
Bring questions about tuition and fit alongside the findings, correction evidence, and gaps in this record.
Build my tour questions →Tuition, without the guesswork
Choose your needs to prepare a quote request. Rates have not been supplied by this provider.
Rate not provided
Care and schedule availability must be confirmed. Missing pricing does not mean care is free.
- Tuition & billing schedule
- Not provided
- Registration · refund terms
- Not provided
- Deposit · whether credited to tuition
- Not provided
- Meals & snacks
- Not provided
- Annual materials fee
- Not provided
- Late pickup fee
- Not provided
Understand your first month’s cost
Request tuition, required fees, deposit credit, and refund terms in writing. A deposit credited to tuition should not be counted twice. We cannot calculate a total without confirmed amounts.
Help with costs
The state lists subsidies as not accepted. Confirm current payment options. Sibling discounts have not been provided.
Openings & waitlists
No provider-confirmed availability has been supplied. An opening is not a reservation.
Infant: availability not confirmed
Ask about your start date, classroom availability, waitlist fees, and when offers are made.
Licensed capacity: 266 children. This is not the number of open places.
Programs & learning
Infant,Toddler,Pre-Kindergarten,School
School Age Care,Accredited,Meals Provided ,After School Care,Snacks Provided,Part Time Care,Transportation to/from School ,Field Trips
Curriculum and teaching philosophy not provided.
Accredited is listed in the state data. Confirm the accreditor and current standing.
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
A typical day
The daily schedule has not been supplied. Ask about arrival, meals, outdoor play, rest, learning activities, and pickup.
06:30 AM-06:30 PM
Mon,Tue,Wed,Thu,Fri
Services & accommodations
- Meals providedListed
- Snacks providedListed
- Before-school careNot listed
- After-school careListed
- Transportation to/from schoolListed
- Drop-in careNot listed
- Part-time careListed
- Field tripsListed
- Skill classesNot listed
- Weekend careNot listed
- Night careNot listed
- AccreditedListed
- Accepts child care subsidiesNot accepted
Languages spoken and interpreter availability not provided.
Care plans, dietary substitutions, and medication training need confirmation.
Entrance, restroom, and classroom accessibility details not provided.
Individual accommodations, specialist access, and staff training not provided.
People, policies & environment
Not listed
Not listed
Individual qualifications, CPR, and first-aid training not provided.
Current classroom staffing and ratios not provided. Ask on your visit.
Parent updates and conference policies not provided.
Authorized pickup and visitor procedures not provided.
Exclusion and return criteria not provided.
Holiday and staff-development calendar not provided.
Evidence, with the follow-through.
Provider descriptions, prices, and photos never change this record. Every finding below comes from published state evidence.
24 critical, 4 serious findings across 119 visits in the last 36 months. Most recent critical finding: Apr 13, 2026.
Last 36 months · window starts Sep 15, 2023
4 standard(s) appear on multiple visits: 746.1205(a)(4) (16 visits); 746.1201(1) (4 visits); 746.1203(4) (4 visits); 746.2805(1) (4 visits). This is a match of standard identifiers, not a judgment about identical circumstances.
State verification published May 28, 2026.
Conditions between visits, current staffing, and day-to-day quality. A correction plan is not verification.
215 visits in our data; 0 unmatched findings. Publication and processing can lag events.
Check the latest finding’s evidence
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
State verification published May 28, 2026.
Inspection record
Visits available in our Texas data, newest first. Visits with findings are shown in full; runs of clean visits are folded into one line. Findings are quoted from the inspector's report with the Texas risk level beside our severity.
Inspection history is one input into your decision, not a guarantee of safety or a rating of care quality. How to read this record.
- 2026
- Apr 14, 2026 to Sep 10, 202611 inspectionsNo findingsShow
- Sep 10, 2026 inspection
- Sep 10, 2026 inspection
- Sep 10, 2026 inspection
- May 28, 2026 inspection
- May 28, 2026 inspection
- May 28, 2026 inspection
- May 28, 2026 inspection
- Apr 14, 2026 inspection
- Apr 14, 2026 inspection
- Apr 14, 2026 inspection
- Apr 14, 2026 inspection
- Apr 13, 2026Self-reported incident2 findings · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1205(a)(4).
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1201(1).
- Apr 13, 2026Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1201(1).
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1205(a)(4).
- Apr 13, 2026Self-reported incident2 findings · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1205(a)(4).
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1201(1).
- Apr 13, 2026Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1201(1).
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction verified May 28, 2026. Technical assistance given. Standard 746.1205(a)(4).
- Mar 26, 2026 to Mar 26, 20264 inspectionsNo findingsShow
- Mar 26, 2026 inspection
- Mar 26, 2026 inspection
- Mar 26, 2026 inspection
- Mar 26, 2026 inspection
- 2025
- Oct 24, 2025 to Nov 10, 20258 inspectionsNo findingsShow
- Nov 10, 2025 inspection
- Nov 10, 2025 inspection
- Nov 10, 2025 inspection
- Nov 10, 2025 inspection
- Oct 24, 2025 inspection
- Oct 24, 2025 inspection
- Oct 24, 2025 inspection
- Oct 24, 2025 inspection
- Oct 23, 2025Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction verified Nov 10, 2025. Technical assistance given. Standard 746.1205(a)(4).
- Oct 23, 2025Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction verified Nov 10, 2025. Technical assistance given. Standard 746.1205(a)(4).
- Oct 23, 2025Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction verified Nov 10, 2025. Technical assistance given. Standard 746.1205(a)(4).
- Oct 23, 2025Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction verified Nov 10, 2025. Technical assistance given. Standard 746.1205(a)(4).
- Jun 16, 2025 to Jul 9, 202512 inspections and 4 investigationsNo findingsShow
- Jul 9, 2025 inspection
- Jul 9, 2025 inspection
- Jul 9, 2025 inspection
- Jul 9, 2025 inspection
- Jul 8, 2025 complaint investigation
- Jul 8, 2025 complaint investigation
- Jul 8, 2025 complaint investigation
- Jul 8, 2025 complaint investigation
- Jul 2, 2025 inspection
- Jul 2, 2025 inspection
- Jul 2, 2025 inspection
- Jul 2, 2025 inspection
- Jun 16, 2025 inspection
- Jun 16, 2025 inspection
- Jun 16, 2025 inspection
- Jun 16, 2025 inspection
- Jun 12, 2025Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
Correction verified Jul 2, 2025. Technical assistance given. Standard 746.1203(4).
- Jun 12, 2025Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
Correction verified Jul 2, 2025. Technical assistance given. Standard 746.1203(4).
- Jun 12, 2025Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
Correction verified Jul 2, 2025. Technical assistance given. Standard 746.1203(4).
- Jun 12, 2025Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
Correction verified Jul 2, 2025. Technical assistance given. Standard 746.1203(4).
- Apr 4, 2025 to Apr 10, 20258 inspections and 4 investigationsNo findingsShow
- Apr 10, 2025 inspection
- Apr 10, 2025 inspection
- Apr 10, 2025 inspection
- Apr 10, 2025 inspection
- Apr 4, 2025 complaint investigation
- Apr 4, 2025 inspection
- Apr 4, 2025 inspection
- Apr 4, 2025 complaint investigation
- Apr 4, 2025 complaint investigation
- Apr 4, 2025 inspection
- Apr 4, 2025 complaint investigation
- Apr 4, 2025 inspection
- 2024
- Jul 30, 2024 to Aug 26, 202412 inspections and 4 investigationsNo findingsShow
- Aug 26, 2024 inspection
- Aug 26, 2024 inspection
- Aug 26, 2024 inspection
- Aug 26, 2024 inspection
- Aug 22, 2024 self-reported incident
- Aug 22, 2024 self-reported incident
- Aug 22, 2024 self-reported incident
- Aug 22, 2024 self-reported incident
- Aug 5, 2024 inspection
- Aug 5, 2024 inspection
- Aug 5, 2024 inspection
- Aug 5, 2024 inspection
- Jul 30, 2024 inspection
- Jul 30, 2024 inspection
- Jul 30, 2024 inspection
- Jul 30, 2024 inspection
- Jul 26, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Correction verified Aug 5, 2024. Technical assistance given. Standard 746.1205(a)(4).
- Jul 26, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Correction verified Aug 5, 2024. Technical assistance given. Standard 746.1205(a)(4).
- Jul 26, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Correction verified Aug 5, 2024. Technical assistance given. Standard 746.1205(a)(4).
- Jul 26, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Correction verified Aug 5, 2024. Technical assistance given. Standard 746.1205(a)(4).
- May 24, 2024 to Jun 6, 20248 inspectionsNo findingsShow
- Jun 6, 2024 inspection
- Jun 6, 2024 inspection
- Jun 6, 2024 inspection
- Jun 6, 2024 inspection
- May 24, 2024 inspection
- May 24, 2024 inspection
- May 24, 2024 inspection
- May 24, 2024 inspection
- May 23, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
Correction verified Jun 6, 2024. Technical assistance given. Standard 746.2805(1).
- May 23, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
Correction verified Jun 6, 2024. Technical assistance given. Standard 746.2805(1).
- May 23, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
Correction verified Jun 6, 2024. Technical assistance given. Standard 746.2805(1).
- May 23, 2024Self-reported incident1 finding · critical
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
Correction verified Jun 6, 2024. Technical assistance given. Standard 746.2805(1).
- Feb 20, 2024 to May 13, 20248 inspections and 4 investigationsNo findingsShow
- May 13, 2024 inspection
- May 13, 2024 inspection
- May 13, 2024 inspection
- May 13, 2024 inspection
- Feb 22, 2024 inspection
- Feb 22, 2024 inspection
- Feb 22, 2024 inspection
- Feb 22, 2024 inspection
- Feb 20, 2024 self-reported incident
- Feb 20, 2024 self-reported incident
- Feb 20, 2024 self-reported incident
- Feb 20, 2024 self-reported incident
- 2023
- Oct 24, 2023 to Nov 29, 20238 inspectionsNo findingsShow
- Nov 29, 2023 inspection
- Nov 29, 2023 inspection
- Nov 29, 2023 inspection
- Nov 29, 2023 inspection
- Oct 24, 2023 inspection
- Oct 24, 2023 inspection
- Oct 24, 2023 inspection
- Oct 24, 2023 inspection
- Oct 20, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
Correction verified Nov 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Oct 20, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
Correction verified Nov 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Oct 20, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
Correction verified Nov 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Oct 20, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
Correction verified Nov 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
Show 96 older visits, not counted aboveHide older visits
- May 26, 2023 to Jul 3, 202316 inspectionsNo findingsShow
- Jul 3, 2023 inspection
- Jul 3, 2023 inspection
- Jul 3, 2023 inspection
- Jul 3, 2023 inspection
- Jun 29, 2023 inspection
- Jun 29, 2023 inspection
- Jun 29, 2023 inspection
- Jun 29, 2023 inspection
- Jun 13, 2023 inspection
- Jun 13, 2023 inspection
- Jun 13, 2023 inspection
- Jun 13, 2023 inspection
- May 26, 2023 inspection
- May 26, 2023 inspection
- May 26, 2023 inspection
- May 26, 2023 inspection
- May 25, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
Correction verified Jul 3, 2023. Technical assistance given. Standard 746.1205(a)(4).
- May 25, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
Correction verified Jul 3, 2023. Technical assistance given. Standard 746.1205(a)(4).
- May 25, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
Correction verified Jul 3, 2023. Technical assistance given. Standard 746.1205(a)(4).
- May 25, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
Correction verified Jul 3, 2023. Technical assistance given. Standard 746.1205(a)(4).
- May 6, 2023Complaint investigation2 findings · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.1201(2).
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.2805(1).
- May 6, 2023Complaint investigation2 findings · critical
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.2805(1).
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.1201(2).
- May 6, 2023Complaint investigation2 findings · critical
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.2805(1).
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.1201(2).
- May 6, 2023Complaint investigation2 findings · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.1201(2).
- CriticalTexas: High
Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
Correction verified Jun 29, 2023. Technical assistance given. Standard 746.2805(1).
- Mar 3, 2023 to Mar 29, 20238 inspectionsNo findingsShow
- Mar 29, 2023 inspection
- Mar 29, 2023 inspection
- Mar 29, 2023 inspection
- Mar 29, 2023 inspection
- Mar 3, 2023 inspection
- Mar 3, 2023 inspection
- Mar 3, 2023 inspection
- Mar 3, 2023 inspection
- Feb 28, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
Correction verified Mar 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Feb 28, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
Correction verified Mar 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Feb 28, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
Correction verified Mar 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Feb 28, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
Correction verified Mar 29, 2023. Technical assistance given. Standard 746.1205(a)(4).
- 2022
- Jul 14, 2022 to Aug 9, 202216 inspections and 4 investigationsNo findingsShow
- Aug 9, 2022 inspection
- Aug 9, 2022 inspection
- Aug 9, 2022 inspection
- Aug 9, 2022 inspection
- Aug 5, 2022 self-reported incident
- Aug 5, 2022 self-reported incident
- Aug 5, 2022 self-reported incident
- Aug 5, 2022 self-reported incident
- Aug 1, 2022 inspection
- Aug 1, 2022 inspection
- Aug 1, 2022 inspection
- Aug 1, 2022 inspection
- Jul 29, 2022 inspection
- Jul 29, 2022 inspection
- Jul 29, 2022 inspection
- Jul 29, 2022 inspection
- Jul 14, 2022 inspection
- Jul 14, 2022 inspection
- Jul 14, 2022 inspection
- Jul 14, 2022 inspection
- Jul 12, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.1203(4).
- SeriousTexas: Medium High
Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.307(b)(4).
- Jul 12, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.1203(4).
- SeriousTexas: Medium High
Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.307(b)(4).
- Jul 12, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.1203(4).
- SeriousTexas: Medium High
Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.307(b)(4).
- Jul 12, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.1203(4).
- SeriousTexas: Medium High
Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
Correction verified Aug 1, 2022. Technical assistance given. Standard 746.307(b)(4).
- Feb 8, 2022 to Feb 8, 20224 inspectionsNo findingsShow
- Feb 8, 2022 inspection
- Feb 8, 2022 inspection
- Feb 8, 2022 inspection
- Feb 8, 2022 inspection
- Feb 1, 2022Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
Correction verified Apr 4, 2022. Standard 746.1201(1).
- Feb 1, 2022Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
Correction verified Apr 4, 2022. Standard 746.1201(1).
- Feb 1, 2022Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
Correction verified Apr 4, 2022. Standard 746.1201(1).
- Feb 1, 2022Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
Correction verified Apr 4, 2022. Standard 746.1201(1).
- Jan 20, 2022 to Jan 24, 20224 inspections and 4 investigationsNo findingsShow
- Jan 24, 2022 inspection
- Jan 24, 2022 inspection
- Jan 24, 2022 inspection
- Jan 24, 2022 inspection
- Jan 20, 2022 self-reported incident
- Jan 20, 2022 self-reported incident
- Jan 20, 2022 self-reported incident
- Jan 20, 2022 self-reported incident
- 2021
- Dec 23, 2021 to Dec 23, 20214 inspectionsNo findingsShow
- Dec 23, 2021 inspection
- Dec 23, 2021 inspection
- Dec 23, 2021 inspection
- Dec 23, 2021 inspection
- Dec 21, 2021Complaint investigation2 findings · critical
- CriticalTexas: High
No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Correction verified Jan 20, 2022. Standard 746.3703(d).
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Correction verified Jan 20, 2022. Standard 746.2805(6).
- Dec 21, 2021Complaint investigationNo findings
- Dec 21, 2021Complaint investigation2 findings · critical
- CriticalTexas: High
No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Correction verified Jan 20, 2022. Standard 746.3703(d).
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Correction verified Jan 20, 2022. Standard 746.2805(6).
- Dec 21, 2021Complaint investigationNo findings
- Dec 21, 2021Complaint investigation2 findings · critical
- CriticalTexas: High
No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Correction verified Jan 20, 2022. Standard 746.3703(d).
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Correction verified Jan 20, 2022. Standard 746.2805(6).
- Dec 21, 2021 to Dec 21, 20212 investigationsNo findingsShow
- Dec 21, 2021 complaint investigation
- Dec 21, 2021 complaint investigation
- Dec 21, 2021Complaint investigation2 findings · critical
- CriticalTexas: High
No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Correction verified Jan 20, 2022. Standard 746.3703(d).
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Correction verified Jan 20, 2022. Standard 746.2805(6).
- Oct 13, 2021 to Oct 14, 20214 inspections and 4 investigationsNo findingsShow
- Oct 14, 2021 inspection
- Oct 14, 2021 inspection
- Oct 14, 2021 inspection
- Oct 14, 2021 inspection
- Oct 13, 2021 complaint investigation
- Oct 13, 2021 complaint investigation
- Oct 13, 2021 complaint investigation
- Oct 13, 2021 complaint investigation
Source. This facility on the Texas HHSC search. Data reloaded nightly.
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Facts from the license
- Permit
- Full Permit, issued May 23, 2018
- Capacity
- 266 children (licensed maximum, not openings)
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM · Mon,Tue,Wed,Thu,Fri
- Subsidies
- Not accepted
- County
- Collin
- Website
- www.primroseplanohq.com
Compare nearby
Same 36-month summary window. Different operating histories and coverage limit comparisons.
| Daycare | Ages | Licensed capacity | Hours | Findings, 36 mo |
|---|---|---|---|---|
| Primrose School of Plano at Headquarters this page | Infant–School | 266 | 6:30a–6:30p | 24 crit·4 ser |
| Alpha Montessori | Infant–School | 137 | 7a–6:30p | 4 crit·16 ser·4 min |
| Alphabest @ Riddle - Frisco | School | 45 | 3p–6:30p | Clear |
| Alphabest@ Borchardt- Frisco | School | 55 | 3p–6:30p | Clear |
| Archgate Montessori Academy | Infant–School | 629 | 7:30a–6p | Clear |
| Bright Horizons at Legacy | Infant–School | 250 | 7a–6p | 24 crit·16 ser·4 min |
| Bright Horizons at Yum Plano | Infant–Pre-K | 60 | 7:30a–5:30p | Clear |
- Primrose School of Plano at Headquartersthis pageInfant–School · 266 licensed capacity24 crit·4 ser
- Infant–School · 137 licensed capacity4 crit·16 ser·4 min
- School · 45 licensed capacityClear
- School · 55 licensed capacityClear
- Infant–School · 629 licensed capacityClear
- Infant–School · 250 licensed capacity24 crit·16 ser·4 min
- Infant–Pre-K · 60 licensed capacityClear
Your tour, better prepared
- What will we pay in the first month, and what is refundable? Confirm how the deposit is credited.
- Is a place available for our age group and start date? Can you confirm that in writing?
- Who would be our child’s regular teacher, and how are absences covered? What are the current classroom ratios?
- What changed after the finding about “Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity”? Can you show the correction evidence and how the procedure is checked today?
- The same standard appears on more than one visit. What has changed to prevent recurrence?
- How do you handle allergies, medication, accessibility, and additional support needs?
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Contact & location
6788 Headquarters Dr, Plano, TX 75024
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
State records and provider information have separate sources. Provider claims do not establish independently verified care quality. Missing data is not evidence of an issue-free record.