Primrose School of Highland Village
2100 Highland Village Rd, Highland Village, TX 75077
Infant, Toddler, Pre-Kindergarten, School · Monday–Friday
8 critical, 16 serious findings across 28 visits in the last 36 months. Most recent critical finding: Aug 5, 2024.
20 inspections · 8 investigations in 36 months · source checked Sep 16, 2026
The everyday details
State facts · provider details pendingSubsidies not accepted in state listing
See fees & availability →Meet Primrose School of Highland Village
Provider profileThis provider has not supplied a description yet. Ask about their teaching approach, classroom routines, and what makes their program a fit for your child.
Photo not provided
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No provider photos have been supplied. These are labeled placeholders, not images of the facility.
What care includes
- Meals providedListed
- Snacks providedListed
- Before-school careListed
- After-school careListed
- Transportation to/from schoolListed
- Drop-in careNot listed
- Part-time careNot listed
- Field tripsNot listed
- Skill classesListed
- Weekend careNot listed
- Night careNot listed
- AccreditedNot listed
- Accepts child care subsidiesNot accepted
“Not listed” means unknown, not unavailable.
See all programs, services & policies →Ask about the program.
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Rate not provided
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- Tuition & billing schedule
- Not provided
- Registration · refund terms
- Not provided
- Deposit · whether credited to tuition
- Not provided
- Meals & snacks
- Not provided
- Annual materials fee
- Not provided
- Late pickup fee
- Not provided
Understand your first month’s cost
Request tuition, required fees, deposit credit, and refund terms in writing. A deposit credited to tuition should not be counted twice. We cannot calculate a total without confirmed amounts.
Help with costs
The state lists subsidies as not accepted. Confirm current payment options. Sibling discounts have not been provided.
Openings & waitlists
No provider-confirmed availability has been supplied. An opening is not a reservation.
Infant: availability not confirmed
Ask about your start date, classroom availability, waitlist fees, and when offers are made.
Licensed capacity: 176 children. This is not the number of open places.
Programs & learning
Infant,Toddler,Pre-Kindergarten,School
School Age Care,Before School Care,Meals Provided ,After School Care,Snacks Provided,Skill Classes,Transportation to/from School
Curriculum and teaching philosophy not provided.
Accreditation information not provided. Licensing does not establish accreditation.
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
A typical day
The daily schedule has not been supplied. Ask about arrival, meals, outdoor play, rest, learning activities, and pickup.
07:00 AM-06:00 PM
Mon,Tue,Wed,Thu,Fri
Services & accommodations
- Meals providedListed
- Snacks providedListed
- Before-school careListed
- After-school careListed
- Transportation to/from schoolListed
- Drop-in careNot listed
- Part-time careNot listed
- Field tripsNot listed
- Skill classesListed
- Weekend careNot listed
- Night careNot listed
- AccreditedNot listed
- Accepts child care subsidiesNot accepted
Languages spoken and interpreter availability not provided.
Care plans, dietary substitutions, and medication training need confirmation.
Entrance, restroom, and classroom accessibility details not provided.
Individual accommodations, specialist access, and staff training not provided.
People, policies & environment
Not listed
Not listed
Individual qualifications, CPR, and first-aid training not provided.
Current classroom staffing and ratios not provided. Ask on your visit.
Parent updates and conference policies not provided.
Authorized pickup and visitor procedures not provided.
Exclusion and return criteria not provided.
Holiday and staff-development calendar not provided.
Evidence, with the follow-through.
Provider descriptions, prices, and photos never change this record. Every finding below comes from published state evidence.
8 critical, 16 serious findings across 28 visits in the last 36 months. Most recent critical finding: Aug 5, 2024.
Last 36 months · window starts Sep 15, 2023
6 standard(s) appear on multiple visits: 746.4135(b) (4 visits); 746.5101(b) (4 visits); 746.5319 (4 visits); 746.5307(a) (4 visits); 746.5537(a)(2) (4 visits); 746.1201(1) (4 visits). This is a match of standard identifiers, not a judgment about identical circumstances.
State verification published Jul 6, 2026.
Conditions between visits, current staffing, and day-to-day quality. A correction plan is not verification.
80 visits in our data; 0 unmatched findings. Publication and processing can lag events.
Check the latest finding’s evidence
Children's Products- Annual Certification
The product safety recall paper was not certified annual.
State verification published Jul 6, 2026.
Inspection record
Visits available in our Texas data, newest first. Visits with findings are shown in full; runs of clean visits are folded into one line. Findings are quoted from the inspector's report with the Texas risk level beside our severity.
Inspection history is one input into your decision, not a guarantee of safety or a rating of care quality. How to read this record.
- 2026
- Jun 30, 2026Inspection1 finding · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The product safety recall paper was not certified annual.
Correction verified Jul 6, 2026. Standard 746.4135(b).
- Jun 30, 2026Inspection1 finding · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The product safety recall paper was not certified annual.
Correction verified Jul 6, 2026. Standard 746.4135(b).
- Jun 30, 2026Inspection1 finding · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The product safety recall paper was not certified annual.
Correction verified Jul 6, 2026. Standard 746.4135(b).
- Jun 30, 2026Inspection1 finding · serious
- SeriousTexas: Medium
Children's Products- Annual Certification
The product safety recall paper was not certified annual.
Correction verified Jul 6, 2026. Standard 746.4135(b).
- 2025
- Jul 21, 2025Inspection1 finding · serious
- SeriousTexas: Medium High
Annual Fire Inspection - Conducted by Fire Marshal
The last fire inspection the operation had was 10/26/2023.
Correction verified Jul 31, 2025. Technical assistance given. Standard 746.5101(b).
- Jul 21, 2025Inspection1 finding · serious
- SeriousTexas: Medium High
Annual Fire Inspection - Conducted by Fire Marshal
The last fire inspection the operation had was 10/26/2023.
Correction verified Jul 31, 2025. Technical assistance given. Standard 746.5101(b).
- Jul 21, 2025Inspection1 finding · serious
- SeriousTexas: Medium High
Annual Fire Inspection - Conducted by Fire Marshal
The last fire inspection the operation had was 10/26/2023.
Correction verified Jul 31, 2025. Technical assistance given. Standard 746.5101(b).
- Jul 21, 2025Inspection1 finding · serious
- SeriousTexas: Medium High
Annual Fire Inspection - Conducted by Fire Marshal
The last fire inspection the operation had was 10/26/2023.
Correction verified Jul 31, 2025. Technical assistance given. Standard 746.5101(b).
- 2024
- Aug 5, 2024Inspection3 findings · critical
- CriticalTexas: High
Smoke Detectors Testing
There was no log of the smoke detectors being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5319.
- SeriousTexas: Medium High
Inspect Fire Extinguishers Monthly
There was no log of the extinguishers being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5307(a).
- SeriousTexas: Medium High
Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
There was no log of the carbon monoxide detector being checked.
Correction verified Aug 13, 2024. Standard 746.5537(a)(2).
- Aug 5, 2024Inspection3 findings · critical
- CriticalTexas: High
Smoke Detectors Testing
There was no log of the smoke detectors being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5319.
- SeriousTexas: Medium High
Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
There was no log of the carbon monoxide detector being checked.
Correction verified Aug 13, 2024. Standard 746.5537(a)(2).
- SeriousTexas: Medium High
Inspect Fire Extinguishers Monthly
There was no log of the extinguishers being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5307(a).
- Aug 5, 2024Inspection3 findings · critical
- CriticalTexas: High
Smoke Detectors Testing
There was no log of the smoke detectors being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5319.
- SeriousTexas: Medium High
Inspect Fire Extinguishers Monthly
There was no log of the extinguishers being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5307(a).
- SeriousTexas: Medium High
Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
There was no log of the carbon monoxide detector being checked.
Correction verified Aug 13, 2024. Standard 746.5537(a)(2).
- Aug 5, 2024Inspection3 findings · critical
- CriticalTexas: High
Smoke Detectors Testing
There was no log of the smoke detectors being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5319.
- SeriousTexas: Medium High
Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
There was no log of the carbon monoxide detector being checked.
Correction verified Aug 13, 2024. Standard 746.5537(a)(2).
- SeriousTexas: Medium High
Inspect Fire Extinguishers Monthly
There was no log of the extinguishers being checked.
Correction verified Aug 13, 2024. Technical assistance given. Standard 746.5307(a).
- Jan 11, 2024 to Jan 11, 20244 inspectionsNo findingsShow
- Jan 11, 2024 inspection
- Jan 11, 2024 inspection
- Jan 11, 2024 inspection
- Jan 11, 2024 inspection
- 2023
- Dec 12, 2023 to Dec 19, 20234 inspections and 4 investigationsNo findingsShow
- Dec 19, 2023 complaint investigation
- Dec 19, 2023 complaint investigation
- Dec 19, 2023 complaint investigation
- Dec 19, 2023 complaint investigation
- Dec 12, 2023 inspection
- Dec 12, 2023 inspection
- Dec 12, 2023 inspection
- Dec 12, 2023 inspection
- Dec 11, 2023Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Good judgement wasn't practiced by the caregivers when they failed to notify the parents or management when it was noticed that the child was fussy, crying and not acting like himself after he was found sitting on the playground crying by the slide and refused to walk.
Correction verified Jan 11, 2024. Technical assistance given. Standard 746.1201(1).
- Dec 11, 2023Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Good judgement wasn't practiced by the caregivers when they failed to notify the parents or management when it was noticed that the child was fussy, crying and not acting like himself after he was found sitting on the playground crying by the slide and refused to walk.
Correction verified Jan 11, 2024. Technical assistance given. Standard 746.1201(1).
- Dec 11, 2023Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Good judgement wasn't practiced by the caregivers when they failed to notify the parents or management when it was noticed that the child was fussy, crying and not acting like himself after he was found sitting on the playground crying by the slide and refused to walk.
Correction verified Jan 11, 2024. Technical assistance given. Standard 746.1201(1).
- Dec 11, 2023Complaint investigation1 finding · critical
- CriticalTexas: High
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Good judgement wasn't practiced by the caregivers when they failed to notify the parents or management when it was noticed that the child was fussy, crying and not acting like himself after he was found sitting on the playground crying by the slide and refused to walk.
Correction verified Jan 11, 2024. Technical assistance given. Standard 746.1201(1).
Show 52 older visits, not counted aboveHide older visits
- Jul 18, 2023 to Aug 22, 20238 inspections and 4 investigationsNo findingsShow
- Aug 22, 2023 inspection
- Aug 22, 2023 inspection
- Aug 22, 2023 inspection
- Aug 22, 2023 inspection
- Aug 5, 2023 complaint investigation
- Aug 5, 2023 complaint investigation
- Aug 5, 2023 complaint investigation
- Aug 5, 2023 complaint investigation
- Jul 18, 2023 inspection
- Jul 18, 2023 inspection
- Jul 18, 2023 inspection
- Jul 18, 2023 inspection
- Jul 14, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
It was found through investigation that when a toddler class was moving from their class to a special presentation one toddler was left in the classroom unsupervised.
Correction verified Aug 22, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Jul 14, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
It was found through investigation that when a toddler class was moving from their class to a special presentation one toddler was left in the classroom unsupervised.
Correction verified Aug 22, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Jul 14, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
It was found through investigation that when a toddler class was moving from their class to a special presentation one toddler was left in the classroom unsupervised.
Correction verified Aug 22, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Jul 14, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
It was found through investigation that when a toddler class was moving from their class to a special presentation one toddler was left in the classroom unsupervised.
Correction verified Aug 22, 2023. Technical assistance given. Standard 746.1205(a)(4).
- Feb 24, 2023 to Mar 3, 20238 inspectionsNo findingsShow
- Mar 3, 2023 inspection
- Mar 3, 2023 inspection
- Mar 3, 2023 inspection
- Mar 3, 2023 inspection
- Feb 24, 2023 inspection
- Feb 24, 2023 inspection
- Feb 24, 2023 inspection
- Feb 24, 2023 inspection
- Feb 23, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was verified during and unannounced inspction that a child was left unsupervised in a classroom.
Correction verified Mar 3, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 23, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was verified during and unannounced inspction that a child was left unsupervised in a classroom.
Correction verified Mar 3, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 23, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was verified during and unannounced inspction that a child was left unsupervised in a classroom.
Correction verified Mar 3, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 23, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was verified during and unannounced inspction that a child was left unsupervised in a classroom.
Correction verified Mar 3, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 15, 2023 to Feb 15, 20234 inspectionsNo findingsShow
- Feb 15, 2023 inspection
- Feb 15, 2023 inspection
- Feb 15, 2023 inspection
- Feb 15, 2023 inspection
- Feb 11, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was determined during the unannounced inspection that a child was left unsupervised and without appropriate visual and/or auditory awareness.
Correction verified Feb 24, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 11, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was determined during the unannounced inspection that a child was left unsupervised and without appropriate visual and/or auditory awareness.
Correction verified Feb 24, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 11, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was determined during the unannounced inspection that a child was left unsupervised and without appropriate visual and/or auditory awareness.
Correction verified Feb 24, 2023. Technical assistance given. Standard 746.1203(4).
- Feb 11, 2023Self-reported incident1 finding · critical
- CriticalTexas: High
Responsibilities of Caregivers - Supervision of Children
It was determined during the unannounced inspection that a child was left unsupervised and without appropriate visual and/or auditory awareness.
Correction verified Feb 24, 2023. Technical assistance given. Standard 746.1203(4).
- 2022
- Apr 22, 2022 to Aug 26, 20228 inspectionsNo findingsShow
- Aug 26, 2022 inspection
- Aug 26, 2022 inspection
- Aug 26, 2022 inspection
- Aug 26, 2022 inspection
- Apr 22, 2022 inspection
- Apr 22, 2022 inspection
- Apr 22, 2022 inspection
- Apr 22, 2022 inspection
- Apr 19, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
This standard was evaluated in regard to an investigation and is found to be in violation of minimum standards. The director did not report the incident in a timely manner.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.305(a)(6).
- CriticalTexas: High
Responsibilities of Caregivers- Supervision of Children
This standard was evaluated in regard to an investigation and found in violation of minimum standards. A child was able to exit a fenced area with another child without caregivers knowledge.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.1203(4).
- Apr 19, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Responsibilities of Caregivers- Supervision of Children
This standard was evaluated in regard to an investigation and found in violation of minimum standards. A child was able to exit a fenced area with another child without caregivers knowledge.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.1203(4).
- CriticalTexas: High
Report Situation Placing Children at Risk
This standard was evaluated in regard to an investigation and is found to be in violation of minimum standards. The director did not report the incident in a timely manner.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.305(a)(6).
- Apr 19, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
This standard was evaluated in regard to an investigation and is found to be in violation of minimum standards. The director did not report the incident in a timely manner.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.305(a)(6).
- CriticalTexas: High
Responsibilities of Caregivers- Supervision of Children
This standard was evaluated in regard to an investigation and found in violation of minimum standards. A child was able to exit a fenced area with another child without caregivers knowledge.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.1203(4).
- Apr 19, 2022Self-reported incident2 findings · critical
- CriticalTexas: High
Report Situation Placing Children at Risk
This standard was evaluated in regard to an investigation and is found to be in violation of minimum standards. The director did not report the incident in a timely manner.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.305(a)(6).
- CriticalTexas: High
Responsibilities of Caregivers- Supervision of Children
This standard was evaluated in regard to an investigation and found in violation of minimum standards. A child was able to exit a fenced area with another child without caregivers knowledge.
Correction verified Jun 1, 2022. Technical assistance given. Standard 746.1203(4).
- Jan 3, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Report Outbreak of Communicable Illness
The operation failed to report the positive COVID case in a timely manner.
Correction verified Jan 24, 2022. Technical assistance given. Standard 746.305(a)(4).
- Jan 3, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Report Outbreak of Communicable Illness
The operation failed to report the positive COVID case in a timely manner.
Correction verified Jan 24, 2022. Technical assistance given. Standard 746.305(a)(4).
- Jan 3, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Report Outbreak of Communicable Illness
The operation failed to report the positive COVID case in a timely manner.
Correction verified Jan 24, 2022. Technical assistance given. Standard 746.305(a)(4).
- Jan 3, 2022Self-reported incident1 finding · serious
- SeriousTexas: Medium High
Report Outbreak of Communicable Illness
The operation failed to report the positive COVID case in a timely manner.
Correction verified Jan 24, 2022. Technical assistance given. Standard 746.305(a)(4).
Source. This facility on the Texas HHSC search. Data reloaded nightly.
Think something here is wrong? Texas corrects its own records; here is how to ask them, and how to tell us. We change nothing ourselves.
Facts from the license
- Permit
- Full Permit, issued Jul 27, 2016
- Capacity
- 176 children (licensed maximum, not openings)
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM · Mon,Tue,Wed,Thu,Fri
- Subsidies
- Not accepted
- County
- Denton
- Website
- www.primrosehighlandvillage.com
Compare nearby
Same 36-month summary window. Different operating histories and coverage limit comparisons.
| Daycare | Ages | Licensed capacity | Hours | Findings, 36 mo |
|---|---|---|---|---|
| Primrose School of Highland Village this page | Infant–School | 176 | 7a–6p | 8 crit·16 ser |
| Adventure Kids Playcare - Highland Village | Infant–School | 68 | 8a–10p | 20 ser·4 min |
| Alden Montessori School | Toddler–School | 165 | 7a–6p | 8 ser |
| Castle Creek Christian Academy | Infant–School | 170 | 6:30a–6:30p | 8 crit·4 ser·4 min |
| Childrens Courtyard | Infant–School | 232 | 6:30a–6:30p | 8 crit·40 ser |
| Dkh Academy | Toddler–School | 214 | 8:30a–4p | Clear |
| Maple Bear Lewisville | Infant–School | 131 | 6:30a–6p | 4 crit·32 ser |
- Primrose School of Highland Villagethis pageInfant–School · 176 licensed capacity8 crit·16 ser
- Infant–School · 68 licensed capacity20 ser·4 min
- Toddler–School · 165 licensed capacity8 ser
- Infant–School · 170 licensed capacity8 crit·4 ser·4 min
- Infant–School · 232 licensed capacity8 crit·40 ser
- Toddler–School · 214 licensed capacityClear
- Infant–School · 131 licensed capacity4 crit·32 ser
Your tour, better prepared
- What will we pay in the first month, and what is refundable? Confirm how the deposit is credited.
- Is a place available for our age group and start date? Can you confirm that in writing?
- Who would be our child’s regular teacher, and how are absences covered? What are the current classroom ratios?
- What changed after the finding about “Children's Products- Annual Certification”? Can you show the correction evidence and how the procedure is checked today?
- The same standard appears on more than one visit. What has changed to prevent recurrence?
- How do you handle allergies, medication, accessibility, and additional support needs?
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Contact & location
2100 Highland Village Rd, Highland Village, TX 75077
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
State records and provider information have separate sources. Provider claims do not establish independently verified care quality. Missing data is not evidence of an issue-free record.