Primrose School of Castle Hills
1824 King Arthur Blvd, Carrollton, TX 75010
Infant, Toddler, Pre-Kindergarten, School · Monday–Friday
12 critical, 4 serious findings across 32 visits in the last 36 months. Most recent critical finding: Mar 21, 2026.
28 inspections · 4 investigations in 36 months · source checked Sep 16, 2026
The everyday details
State facts · provider details pendingSubsidies not accepted in state listing
See fees & availability →Meet Primrose School of Castle Hills
Provider profileThis provider has not supplied a description yet. Ask about their teaching approach, classroom routines, and what makes their program a fit for your child.
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No provider photos have been supplied. These are labeled placeholders, not images of the facility.
What care includes
- Meals providedListed
- Snacks providedListed
- Before-school careListed
- After-school careListed
- Transportation to/from schoolListed
- Drop-in careNot listed
- Part-time careListed
- Field tripsListed
- Skill classesListed
- Weekend careNot listed
- Night careNot listed
- AccreditedListed
- Accepts child care subsidiesNot accepted
“Not listed” means unknown, not unavailable.
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- Tuition & billing schedule
- Not provided
- Registration · refund terms
- Not provided
- Deposit · whether credited to tuition
- Not provided
- Meals & snacks
- Not provided
- Annual materials fee
- Not provided
- Late pickup fee
- Not provided
Understand your first month’s cost
Request tuition, required fees, deposit credit, and refund terms in writing. A deposit credited to tuition should not be counted twice. We cannot calculate a total without confirmed amounts.
Help with costs
The state lists subsidies as not accepted. Confirm current payment options. Sibling discounts have not been provided.
Openings & waitlists
No provider-confirmed availability has been supplied. An opening is not a reservation.
Infant: availability not confirmed
Ask about your start date, classroom availability, waitlist fees, and when offers are made.
Licensed capacity: 198 children. This is not the number of open places.
Programs & learning
Infant,Toddler,Pre-Kindergarten,School
School Age Care,Before School Care,Accredited,Meals Provided ,After School Care,Snacks Provided,Skill Classes,Part Time Care,Transportation to/from School ,Field Trips
Curriculum and teaching philosophy not provided.
Accredited is listed in the state data. Confirm the accreditor and current standing.
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
A typical day
The daily schedule has not been supplied. Ask about arrival, meals, outdoor play, rest, learning activities, and pickup.
06:30 AM-06:30 PM
Mon,Tue,Wed,Thu,Fri
Services & accommodations
- Meals providedListed
- Snacks providedListed
- Before-school careListed
- After-school careListed
- Transportation to/from schoolListed
- Drop-in careNot listed
- Part-time careListed
- Field tripsListed
- Skill classesListed
- Weekend careNot listed
- Night careNot listed
- AccreditedListed
- Accepts child care subsidiesNot accepted
Languages spoken and interpreter availability not provided.
Care plans, dietary substitutions, and medication training need confirmation.
Entrance, restroom, and classroom accessibility details not provided.
Individual accommodations, specialist access, and staff training not provided.
People, policies & environment
Not listed
Not listed
Individual qualifications, CPR, and first-aid training not provided.
Current classroom staffing and ratios not provided. Ask on your visit.
Parent updates and conference policies not provided.
Authorized pickup and visitor procedures not provided.
Exclusion and return criteria not provided.
Holiday and staff-development calendar not provided.
Evidence, with the follow-through.
Provider descriptions, prices, and photos never change this record. Every finding below comes from published state evidence.
12 critical, 4 serious findings across 32 visits in the last 36 months. Most recent critical finding: Mar 21, 2026.
Last 36 months · window starts Sep 15, 2023
4 standard(s) appear on multiple visits: 746.1205(a)(4) (4 visits); 746.2426(a)(1) (4 visits); 746.3421(b) (4 visits); 746.5319 (4 visits). This is a match of standard identifiers, not a judgment about identical circumstances.
State verification published Apr 29, 2026.
Conditions between visits, current staffing, and day-to-day quality. A correction plan is not verification.
76 visits in our data; 0 unmatched findings. Publication and processing can lag events.
Check the latest finding’s evidence
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
State verification published Apr 29, 2026.
Inspection record
Visits available in our Texas data, newest first. Visits with findings are shown in full; runs of clean visits are folded into one line. Findings are quoted from the inspector's report with the Texas risk level beside our severity.
Inspection history is one input into your decision, not a guarantee of safety or a rating of care quality. How to read this record.
- 2026
- Mar 25, 2026 to Aug 24, 202612 inspectionsNo findingsShow
- Aug 24, 2026 inspection
- Aug 24, 2026 inspection
- Aug 24, 2026 inspection
- Aug 24, 2026 inspection
- Apr 29, 2026 inspection
- Apr 29, 2026 inspection
- Apr 29, 2026 inspection
- Apr 29, 2026 inspection
- Mar 25, 2026 inspection
- Mar 25, 2026 inspection
- Mar 25, 2026 inspection
- Mar 25, 2026 inspection
- Mar 21, 2026Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
Correction verified Apr 29, 2026. Technical assistance given. Standard 746.1205(a)(4).
- Mar 21, 2026Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
Correction verified Apr 29, 2026. Technical assistance given. Standard 746.1205(a)(4).
- Mar 21, 2026Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
Correction verified Apr 29, 2026. Technical assistance given. Standard 746.1205(a)(4).
- Mar 21, 2026Self-reported incident1 finding · critical
- CriticalTexas: High
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
Correction verified Apr 29, 2026. Technical assistance given. Standard 746.1205(a)(4).
- Feb 25, 2026 to Feb 25, 20264 inspectionsNo findingsShow
- Feb 25, 2026 inspection
- Feb 25, 2026 inspection
- Feb 25, 2026 inspection
- Feb 25, 2026 inspection
- Feb 13, 2026Inspection2 findings · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
A 3 month old child was observed sleeping in a bouncer during the walk-through.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.2426(a)(1).
- SeriousTexas: Medium High
Infant Handwashing - Raised to Sink
A caregiver did not assist an infant with hand washing after a diaper change.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.3421(b).
- Feb 13, 2026Inspection2 findings · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
A 3 month old child was observed sleeping in a bouncer during the walk-through.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.2426(a)(1).
- SeriousTexas: Medium High
Infant Handwashing - Raised to Sink
A caregiver did not assist an infant with hand washing after a diaper change.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.3421(b).
- Feb 13, 2026Inspection2 findings · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
A 3 month old child was observed sleeping in a bouncer during the walk-through.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.2426(a)(1).
- SeriousTexas: Medium High
Infant Handwashing - Raised to Sink
A caregiver did not assist an infant with hand washing after a diaper change.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.3421(b).
- Feb 13, 2026Inspection2 findings · critical
- CriticalTexas: High
Infant May Not Sleep in a Restrictive Device
A 3 month old child was observed sleeping in a bouncer during the walk-through.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.2426(a)(1).
- SeriousTexas: Medium High
Infant Handwashing - Raised to Sink
A caregiver did not assist an infant with hand washing after a diaper change.
Correction verified Feb 25, 2026. Technical assistance given. Standard 746.3421(b).
- 2025
- Feb 26, 2025Inspection1 finding · critical
- CriticalTexas: High
Smoke Detectors Testing
The detector checks are not being done monthly.
Correction verified Feb 27, 2025. Technical assistance given. Standard 746.5319.
- Feb 26, 2025Inspection1 finding · critical
- CriticalTexas: High
Smoke Detectors Testing
The detector checks are not being done monthly.
Correction verified Feb 27, 2025. Technical assistance given. Standard 746.5319.
- Feb 26, 2025Inspection1 finding · critical
- CriticalTexas: High
Smoke Detectors Testing
The detector checks are not being done monthly.
Correction verified Feb 27, 2025. Technical assistance given. Standard 746.5319.
- Feb 26, 2025Inspection1 finding · critical
- CriticalTexas: High
Smoke Detectors Testing
The detector checks are not being done monthly.
Correction verified Feb 27, 2025. Technical assistance given. Standard 746.5319.
- 2024
- Mar 7, 2024 to Mar 7, 20244 inspectionsNo findingsShow
- Mar 7, 2024 inspection
- Mar 7, 2024 inspection
- Mar 7, 2024 inspection
- Mar 7, 2024 inspection
Show 44 older visits, not counted aboveHide older visits
- 2023
- May 5, 2023 to Jul 12, 202312 inspectionsNo findingsShow
- Jul 12, 2023 inspection
- Jul 12, 2023 inspection
- Jul 12, 2023 inspection
- Jul 12, 2023 inspection
- May 19, 2023 inspection
- May 19, 2023 inspection
- May 19, 2023 inspection
- May 19, 2023 inspection
- May 5, 2023 inspection
- May 5, 2023 inspection
- May 5, 2023 inspection
- May 5, 2023 inspection
- May 1, 2023Self-reported incident2 findings · critical
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.2805(5).
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.305(a)(2).
- May 1, 2023Self-reported incident2 findings · critical
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.2805(5).
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.305(a)(2).
- May 1, 2023Self-reported incident2 findings · critical
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.2805(5).
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.305(a)(2).
- May 1, 2023Self-reported incident2 findings · critical
- CriticalTexas: High
Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.2805(5).
- SeriousTexas: Medium High
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
Correction verified Jul 12, 2023. Technical assistance given. Standard 746.305(a)(2).
- Apr 20, 2023Inspection2 findings · critical
- CriticalTexas: High
AP Background check results - Must receive notification prior to allowing subject to be present at your operation
4 caregivers did not have an eligible background.
Correction verified May 5, 2023. Technical assistance given. Standard 745.641.
- SeriousTexas: Medium
Medication No Longer Used
Medication that has passed its expiration is kept at the operation.
Correction verified May 5, 2023. Technical assistance given. Standard 746.3809.
- Apr 20, 2023Inspection2 findings · critical
- CriticalTexas: High
AP Background check results - Must receive notification prior to allowing subject to be present at your operation
4 caregivers did not have an eligible background.
Correction verified May 5, 2023. Technical assistance given. Standard 745.641.
- SeriousTexas: Medium
Medication No Longer Used
Medication that has passed its expiration is kept at the operation.
Correction verified May 5, 2023. Technical assistance given. Standard 746.3809.
- Apr 20, 2023Inspection2 findings · critical
- CriticalTexas: High
AP Background check results - Must receive notification prior to allowing subject to be present at your operation
4 caregivers did not have an eligible background.
Correction verified May 5, 2023. Technical assistance given. Standard 745.641.
- SeriousTexas: Medium
Medication No Longer Used
Medication that has passed its expiration is kept at the operation.
Correction verified May 5, 2023. Technical assistance given. Standard 746.3809.
- Apr 20, 2023Inspection2 findings · critical
- CriticalTexas: High
AP Background check results - Must receive notification prior to allowing subject to be present at your operation
4 caregivers did not have an eligible background.
Correction verified May 5, 2023. Technical assistance given. Standard 745.641.
- SeriousTexas: Medium
Medication No Longer Used
Medication that has passed its expiration is kept at the operation.
Correction verified May 5, 2023. Technical assistance given. Standard 746.3809.
- Apr 19, 2023Complaint investigation1 finding · serious
- SeriousTexas: Medium
Children Not Required to Sleep - May Not Force Child to Sleep
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
Correction verified May 5, 2023. Technical assistance given. Standard 746.2905(1).
- Apr 19, 2023Complaint investigation1 finding · serious
- SeriousTexas: Medium
Children Not Required to Sleep - May Not Force Child to Sleep
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
Correction verified May 5, 2023. Technical assistance given. Standard 746.2905(1).
- Apr 19, 2023Complaint investigation1 finding · serious
- SeriousTexas: Medium
Children Not Required to Sleep - May Not Force Child to Sleep
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
Correction verified May 5, 2023. Technical assistance given. Standard 746.2905(1).
- Apr 19, 2023Complaint investigation1 finding · serious
- SeriousTexas: Medium
Children Not Required to Sleep - May Not Force Child to Sleep
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
Correction verified May 5, 2023. Technical assistance given. Standard 746.2905(1).
- 2022
- May 3, 2022 to May 3, 20224 inspectionsNo findingsShow
- May 3, 2022 inspection
- May 3, 2022 inspection
- May 3, 2022 inspection
- May 3, 2022 inspection
- 2021
- Nov 3, 2021 to Dec 3, 20218 inspections and 4 investigationsNo findingsShow
- Dec 3, 2021 inspection
- Dec 3, 2021 inspection
- Dec 3, 2021 inspection
- Dec 3, 2021 inspection
- Nov 29, 2021 inspection
- Nov 29, 2021 inspection
- Nov 29, 2021 inspection
- Nov 29, 2021 inspection
- Nov 3, 2021 self-reported incident
- Nov 3, 2021 self-reported incident
- Nov 3, 2021 self-reported incident
- Nov 3, 2021 self-reported incident
- Sep 2, 2021Complaint investigation1 finding · serious
- SeriousTexas: Medium High
Responsibilities of Caregivers - Interact positively with children
This standard was evaluated during an investigation and it was determined that a caregiver?s interactions with children have been rough and aggressive.
Correction verified Dec 3, 2021. Standard 746.1203(7).
- Sep 2, 2021Complaint investigation1 finding · serious
- SeriousTexas: Medium High
Responsibilities of Caregivers - Interact positively with children
This standard was evaluated during an investigation and it was determined that a caregiver?s interactions with children have been rough and aggressive.
Correction verified Dec 3, 2021. Standard 746.1203(7).
- Sep 2, 2021Complaint investigation1 finding · serious
- SeriousTexas: Medium High
Responsibilities of Caregivers - Interact positively with children
This standard was evaluated during an investigation and it was determined that a caregiver?s interactions with children have been rough and aggressive.
Correction verified Dec 3, 2021. Standard 746.1203(7).
- Sep 2, 2021Complaint investigation1 finding · serious
- SeriousTexas: Medium High
Responsibilities of Caregivers - Interact positively with children
This standard was evaluated during an investigation and it was determined that a caregiver?s interactions with children have been rough and aggressive.
Correction verified Dec 3, 2021. Standard 746.1203(7).
Source. This facility on the Texas HHSC search. Data reloaded nightly.
Think something here is wrong? Texas corrects its own records; here is how to ask them, and how to tell us. We change nothing ourselves.
Facts from the license
- Permit
- Full Permit, issued Jul 9, 2004
- Capacity
- 198 children (licensed maximum, not openings)
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM · Mon,Tue,Wed,Thu,Fri
- Subsidies
- Not accepted
- County
- Denton
- Website
- www.primrosecastlehills.com
Compare nearby
Same 36-month summary window. Different operating histories and coverage limit comparisons.
| Daycare | Ages | Licensed capacity | Hours | Findings, 36 mo |
|---|---|---|---|---|
| Primrose School of Castle Hills this page | Infant–School | 198 | 6:30a–6:30p | 12 crit·4 ser |
| Arabic Schoolhouse Academy | Infant–Pre-K | 113 | 7:30a–5:30p | No findings |
| Castle Montessori of Carrollton | Infant–School | 183 | 7a–6:30p | 16 crit·16 ser |
| Childcare Network #264 | Infant–School | 250 | 6:30a–6:30p | 8 crit·12 ser |
| Creek Valley KinderCare | Infant–School | 152 | 6:30a–6:30p | 4 crit·76 ser |
| First Methodist Preschool | Infant–School | 379 | 7a–4:30p | 4 ser·4 min |
| Freedom Life Church Mothers Day Out | Infant–School | 200 | 8:30a–2:30p | 12 ser |
- Primrose School of Castle Hillsthis pageInfant–School · 198 licensed capacity12 crit·4 ser
- Infant–Pre-K · 113 licensed capacityNo findings
- Infant–School · 183 licensed capacity16 crit·16 ser
- Infant–School · 250 licensed capacity8 crit·12 ser
- Infant–School · 152 licensed capacity4 crit·76 ser
- Infant–School · 379 licensed capacity4 ser·4 min
- Infant–School · 200 licensed capacity12 ser
Your tour, better prepared
- What will we pay in the first month, and what is refundable? Confirm how the deposit is credited.
- Is a place available for our age group and start date? Can you confirm that in writing?
- Who would be our child’s regular teacher, and how are absences covered? What are the current classroom ratios?
- What changed after the finding about “Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity”? Can you show the correction evidence and how the procedure is checked today?
- The same standard appears on more than one visit. What has changed to prevent recurrence?
- How do you handle allergies, medication, accessibility, and additional support needs?
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Contact & location
1824 King Arthur Blvd, Carrollton, TX 75010
State-sourced · checked Sep 16, 2026. Confirm current details with the provider.
State records and provider information have separate sources. Provider claims do not establish independently verified care quality. Missing data is not evidence of an issue-free record.