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Director
Sandra Cook
Licensee
Bright Horizons Children's Centers LLC
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Based on interview and review of relevant documentation, Staff #1 did not treat Child #1 with dignity when using a frustrated tone and manner during naptime when Child #1 would not rest, causing the child to become upset. This is an immediate risk to the health and safety of children in care.
A correction plan is recorded. No state verification date is shown.
Recorded plan of correction
Director states that upon learning of the incident, Staff #1 was removed from the classroom. Bright Horizons uses a Quality Expectation program that is taken into each classroom to observe and evaluate staff during the day, approximately once or twice a month. The themes and categories change. There will be a formal training for all staff on February 20th which will incorporate appropriate interaction with children, including during tiems of challenging behaviors or sitaution. Director will send the agenda and the roster by the 22nd as confirmation of correction.
Standard 101223(a)(1)
State severity
Type A
Corrected at visit
Not recorded
Correction due
Feb 3, 2023
Technical assistance
Not recorded
Finding source ID
ca:376600683:2023-02-02:101223(a)(1):1
Visit source ID
ca:376600683:2023-02-02:other
Dec 29, 2022Other visit
No findings recorded
Nov 9, 2022Other visit
No findings recorded
Nov 3, 2022Inspection
No findings recorded
Oct 4, 2022Other visit
No findings recorded
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State records and provider information have separate sources. Provider claims do not establish independently verified care quality. Missing data is not evidence of an issue-free record.